capabilities engaging the community
Listening and understanding
Makes oneself available and provides undivided attention to others, even when stressed and busy. Listens attentively, with an open mind when others are speaking. Others feel they have had the opportunity to speak, be heard and know that their contribution is valued.
Speaks clearly and sensitively
Presents messages in a clear, logical and respectful manner. Communicates diﬃcult or unpopular information in an honest and diplomatic way that is both sensitive and responsive to the diﬀerent circumstances, background, beliefs and culture of others.
Openly engages others
Makes it safe for others to talk truthfully and openly. Makes it clear that their views are genuinely heard and understood. This includes asking clarifying questions and reﬂecting back to conﬁrm understanding. When unclear, invites others to elaborate so as to gain a full and clear understanding of the situation or perspective.
Understands the deeper, underlying reasons for the patterns of behavior, unspoken thoughts and feelings of others. Uses this deep understanding of underlying intentions, concerns or motives to anticipate and interpret behaviours or actions.